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Building Transparency within the Sustainable Apparel Coalition: The Road to Successful Pre-Competitive Collaboration
The Sustainable Apparel Coalition (SAC) was founded in 2010 to develop a common set of sustainability standards for the apparel, footwear, and home textile industries. The organization was an example…
Publication Date: 10/08/2020 Product ID: 8-059-399
$3.95
Business Model Innovation at TutorVista: Personalization and Global Resource Leverage
How do you convince American parents living in the Midwest to hire tutors from India? How do you convince them to hire a tutor that they and their children will…
Publication Date: 12/14/2012 Product ID: 1-428-916
$3.95
Carlo’s Inven-Story
Carlo is the new plant manager at his family’s company and is tasked with making improvements to the way the company does business. First on his list is fixing the…
Publication Date: 08/23/2016 Product ID: 1-005-300
$0.00
Chanderiyaan: Weaving Digital Empowerment into the Indian Handloom Industry
Third place winner of the WDI 25th Anniversary Case Writing Competition in 2018. Chanderiyaan, an initiative of the Digital Empowerment Foundation (DEF), aimed to bring digital connectivity and empowerment to…
Publication Date: 05/16/2018 Product ID: 1-234-089
$3.95
Cisco SCRM in Action: 2011 Tōhoku Earthquake
Tohoku was not the first earthquake to impact Cisco’s operations in Japan. The company’s business continuity plan (BCP) and its SCRM capability was developed for exactly this type of incident.…
Publication Date: 03/06/2013 Product ID: 1-429-284
$3.95
Connecting the Rural Poor to the World: Grameen’s Village Phone in Bangladesh
Grameen Telecom’s Village Phone is a program that is focused on bringing cellular service to people in rural villages in Bangladesh. In 2006, Grameen’s Village Phone initiative had an installed…
Publication Date: 02/13/2007 Product ID: 1-428-608
$3.95
Customer Service at American Express: A Relationship, Not a Transaction
Jim Bush, Executive Vice President of American Express (Amex) World Service, was confronted with a challenge in the mid 2000s: After working for Amex for 24 years, he began to…
Publication Date: 12/11/2012 Product ID: 1-429-100
$3.95
Darden Restaurants: Serving Up the Future
Darden Restaurants is an $8.6-billion company with eight brands, more than 2,100 restaurants, and over 200,000 workers, serving more than 400 million meals a year. In this case, the reader…
Publication Date: 07/11/2014 Product ID: 1-429-348
$3.95
Delivering Health Care in Rural India: ITC-CARE experience
This case details the partnership experience of ITC and CARE in providing healthcare in rural India. It looks at how the existing IT and infrastructure of ITC’s e-Choupal was leveraged…
Publication Date: 06/02/2015 Product ID: 1-429-319
$3.95
Dell Inc.’s Production System
This mini-case details the history of Dell and its made-to-order production system. From a simple computer assembly and delivery company, Dell grew to dominate the PC industry by leveraging information…
Publication Date: 01/26/2010 Product ID: 1-429-017
$3.95
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