164 products found. Showing 1-10 products.
24/7 Customer: A Profile of Call Center Operations
This profile provides an in-depth analysis of 24/7 Customer, a business process outsourcing company that exemplifies many of the tenets that can be found in the book The ...
Publication Date: 01/19/2010 Product ID: 1-428-833
A Note on International Trade Theory
This note describes international trade theories, beginning with country-based international trade theories, followed by firm-based international trade theories, and concluding with a single company-based international trade theory ...
Publication Date: 12/18/2014 Product ID: 1-429-407
African Solar Rise: Electrifying Rural Tanzania
1st Place Winner – 2014 NextBillion Case Writing Competition. Daniel Uphaus—founder and CEO of African Solar Rise (ASR), a German NGO providing solar energy solutions in Tanzania—is faced ...
Publication Date: 04/01/2014 Product ID: 1-429-384
Airbus and Boeing: The Fight for Hegemony
This case explores Airbus’s immediate business concerns and management consideration of a new business model that will position the company for long-term success. Airbus experienced a rough 2007 ...
Publication Date: 05/09/2008 Product ID: 1-428-593
American Express: A Relationship, Not a Transaction
Jim Bush, Executive Vice President of American Express (Amex) World Service, was confronted with a challenge in the mid 2000s: After working for Amex for 24 years, he began to ...
Publication Date: 12/11/2012 Product ID: 1-429-100