13 products found. Showing 1-10 products.
24/7 Customer: A Profile of Call Center Operations
This profile provides an in-depth analysis of 24/7 Customer, a business process outsourcing company that exemplifies many of the tenets that can be found in the book The ...
Publication Date: 01/19/2010 Product ID: 1-428-833
A Profile of Toyota’s Production System
What is the Toyota Production System, lean manufacturing, and Kaizen? Discussion of this profile leads the student through the process of coming to an understanding of Toyota and its justifiably ...
Publication Date: 01/28/2010 Product ID: 1-429-018
Aravind: A Profile in Growing a Health Care Facility
Aravind, a network of hospitals in India, is the largest provider of eye care in the world. Aravind performs approximately 270,000 surgeries per year and serves over 2 million ...
Publication Date: 03/25/2010 Product ID: 1-428-586
McDonald’s: Profile on Its Rise, Descent, and Return
This profile chronicles McDonald’s rise over 40 years, its sudden descent in the early 1990s, and then its return in the early 2000s. Students are encouraged to think about ...
Publication Date: 02/21/2011 Product ID: 1-429-163
Profile of Kodak: From Film to Digital Photography
Kodak has been a leader in convenient and cutting edge products for many decades. However, the company has not adapted well to the market’s shift toward digital technology. Now ...
Publication Date: 03/02/2010 Product ID: 1-429-054