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24/7 Customer: A Profile of Call Center Operations
This profile provides an in-depth analysis of 24/7 Customer, a business process outsourcing company that exemplifies many of the tenets that can be found in the book The New Age…
Publication Date: 01/19/2010 Product ID: 1-428-833
$3.95
Active Microtechnology Solutions, Inc. Solution Simplified to Override
Jenny Perez created Active Microtechnology Solutions to serve as a b2b solution to provide repair and restoration services for computer equipment that would otherwise be discarded. Having established a reliable…
Publication Date: 11/09/2016 Product ID: 1-006-500
$0.00
American Express: A Relationship, Not a Transaction
Jim Bush, Executive Vice President of American Express (Amex) World Service, was confronted with a challenge in the mid 2000s: After working for Amex for 24 years, he began to…
Publication Date: 12/11/2012 Product ID: 1-429-100
$3.95
Aparajitha: Developing a Thinking Organization
Aparajitha is a company that has thrived in the booming economic climate of India. Due to the network of contacts and bank of knowledge it has developed, Aparajitha will be…
Publication Date: 08/27/2012 Product ID: 1-429-253
$3.95
Broadcast Engineering the North
Radio broadcasting company FRN wants to how to implement network programming in all of its FM stations.  Grant Ramones, a licensed professional electronics engineer, has been hired perform the engineering…
Publication Date: 03/10/2017 Product ID: 1-007-300
$0.00
BTPN B: Banking for the Bottom of the Pyramid in Indonesia
The BTPN B case finds protagonist Jerry Ng and his management team choosing all three of the strategic options mentioned in the A case, and carefully sequencing the options so…
Publication Date: 02/03/2015 Product ID: 1-429-409
$3.95
Business Model Innovation at TutorVista: Personalization and Global Resource Leverage
How do you convince American parents living in the Midwest to hire tutors from India? How do you convince them to hire a tutor that they and their children will…
Publication Date: 12/14/2012 Product ID: 1-428-916
$3.95
Business Thought & Action—Module 1: How Markets and Firms Work
This module reviews a wide variety of companies and markets and presents an analytical tool kit for evaluating them. It takes a step back from standard business education, allowing students…
Publication Date: 08/19/2011 Product ID: 1-429-187
$39.50
Business Thought & Action—Module 2: Creating, Running, and Sustaining Successful Businesses
Module 2 of the Business Thought & Action™ course is entrepreneurial-themed, analyzing the essentials of starting and running a business. Companies are examined in-depth to illustrate that the same business…
Publication Date: 08/19/2011 Product ID: 1-429-188
$43.45
Carlo’s Inven-Story
Carlo is the new plant manager at his family’s company and is tasked with making improvements to the way the company does business. First on his list is fixing the…
Publication Date: 08/23/2016 Product ID: 1-005-300
$0.00
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