Note on the Services Shift: Managing the Global Sourcing of Services

by: Robert E. Kennedy

Publication Date: January 5, 2009
Length: 18 pages
Product ID#: 1-428-762

Core Disciplines: Economics, International Business, Strategy & Management

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Teaching Note

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Most business people, pundits, and politicians in the U.S. and other developed nations have come to grips with the phenomenon of manufacturing jobs moving offshore: the process variously referred to as “outsourcing” or “offshoring.” But a far bigger wave of change is approaching the shores of those same developed nations: the globalization of services. Where are the jobs going? Which companies benefit—or could benefit? How exactly does the offshoring of services work? How do you “get in the game”? And what are the policy implications? This note answers all of these questions, and more, offering powerful insights for managers, public policymakers, and students alike.

Teaching Objectives

After reading and discussing the material, students should:

  • describe appropriate business terms and principles approriate to this case,
  • apply critical concepts from earlier learning to define a solution to the case,
  • successfully articulate data and information in support of the solution proposed,
  • critically analyze and discuss other responses and solutions to the case,
  • draw lessons from the case analysis,
  • generalize the learnings of this case to other business challenges and decisions in organizations other than the one analyzed in this case study,
  • demonstrate leadership and scholarship in analysis.