IT-Enabled Services (A): Healthscribe India

by: Robert E. Kennedy

Publication Date: September 6, 2003
Length: 2 pages
Product ID#: 1-428-652

Core Disciplines: Economics, Information - Technology & Management, International Business

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Teaching Note

This product does not have a teaching note.

Description

This mini-case is from the IT-Enabled Services Series. It is designed to be used alongside IT-Enabled Services cases (A) through (F). Case (A) describes Healthscribe India, an Indian-based offshore medical transcription and data management company.

Teaching Objectives

After reading and discussing the material, students should:

  • describe appropriate business terms and principles approriate to this case,
  • apply critical concepts from earlier learning to define a solution to the case,
  • successfully articulate data and information in support of the solution proposed,
  • critically analyze and discuss other responses and solutions to the case,
  • draw lessons from the case analysis,
  • generalize the learnings of this case to other business challenges and decisions in organizations other than the one analyzed in this case study,
  • demonstrate leadership and scholarship in analysis.