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This mini-case is from the IT-Enabled Services Series. It is designed to be used alongside IT-Enabled Services cases (A) through (F). Case (A) describes Healthscribe India, an Indian-based offshore medical…

Make mistakes faster. This slogan, and others like it, can be seen prominently displayed on posters throughout Menlo’s office, a software-development company known for its casual Mondays and extreme interviews.…

Through this series of increasingly more sophisticated exercises authored by Aradhna Krishna, students gain a deep understanding of the strong connection between price, demand, variable cost, and capacity. In their…

This case looks at the product shortages of N95 and N99 masks, hand sanitizers and wipes as a result of a new coronavirus, COVID-19. Students have to respond to the…

This case opens in Istanbul, Turkey in early 2020. The protagonist, Emine, is the executive director of Ulkayo, a fictional, Turkish-based non-governmental organization (NGO) implementing the Köprü entrepreneur incubation program.…

This informational case details the story of Lehman Brothers in the wake of the recent financial crisis. In doing so, the case also provides background about mortgage-backed securities and the…

This conceptual note is focused on one of the most important aspects of international trade and commerce – maritime transportation. The majority of global trade, in fact more than 90…

This case describes a group of neighboring small coffee farmers in Costa Rica led informally by Elías Hernández. In August 2021, the group is weighing a decision to remain part…

This case describes the Microsoft Corporation Puget Sound region vehicle fleet management process and explores strategies for improving overall effectiveness. The case employs a systems integration approach to standardizing operations…

Barter and other transactions that are executed in whole or in part with other goods and services—collectively known as countertrade—account for 20-30% of international trade which can be hindered by…