Delta Air Lines received $8.2 billion from American Express alone in fiscal 2025 — more than Spirit Airlines earned in any year of its history. The figure captures the central puzzle of the modern U.S. airline industry: carriers now earn more operating profit from co-branded credit card partnerships than from selling seats, with passenger revenue per available seat mile below cost at all four major U.S. carriers.
The case traces the industry from 1978 deregulation through the 2013 consolidation wave to the present loyalty economy, asking whether this revenue transformation represents a durable shift in industry structure or a cyclical cushion before the next downturn. Students apply Porter’s Five Forces twice — once with and once without the loyalty economy in view — diagnosing which forces have shifted and which have not. The case is suitable for MBA Strategy, Valuation, Nonmarket Strategy, and Executive Education.
