Having a Calling and Crafting a Job (VIDEO): The Case of Candice Billups

by: Amy Wrzesniewski, Jane Dutton

Publication Date: November 12, 2009
Length: 1 pages
Product ID#: 1-428-883

Core Disciplines: Communications, Leadership/Organizational Behavior

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Teaching Note

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Description

The video case of Candice Billups, hospital custodian, is designed to enrich conversation and analysis of core topics in organizational behavior or management courses. The video is intended to be used in conjunction with the teaching note that accompanies it. Some possible uses of the video case include:1. An analysis of job design and its link to employee motivation2. An analysis of job crafting, focusing on how employees craft their work and what difference it makes for them and their organizations 3. An analysis and discussion of work orientation and what it means for employees to see their work as a calling4. A discussion and analysis of the meaning of work and why it matters5. An analysis of job attitudes and why they matter6. An analysis of emotions at work, focusing on employee emotions on the job and how employees can attempt to positively influence the emotions of others. View Video.

Teaching Objectives

After reading and discussing the material, students should:

  • An analysis of job design and its link to employee motivation
  • An analysis of job crafting, focusing on how employees craft their work and what difference it makes for them and their organizations
  • An analysis and discussion of work orientation and what it means for employees to see their work as a calling
  • A discussion and analysis of the meaning of work and why it matters
  • An analysis of job attitudes and why they matter
  • An analysis of emotions at work, focusing on employee emotions on the job and how employees can attempt to positively influence the emotions of others