Author Details

Eric Svaan

Lecturer of Technology & Operations; University of Michigan’s Ross School of Business

Eric Svaan has taught a wide variety of Operations Management courses in MBA, MSCM, BBA and executive programs at the University of Michigan since 1991. He stays in touch with current operations practice by reading widely, advising many MAP and Tauber Institute student projects, touring factories and service operations, discussing cases with students, executives and colleagues, and complaining loudly any time he is forced to wait in line for anything. Eric hates cruelty, stupidity and waste. He loves America, his wife and 3 daughters, his son in law, poetry and music (especially rock-and-roll and classical), and the Stephen M. Ross School of Business at the University of Michigan.

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Eric Svaan has 10 products available, viewing 1-10.

SwitchCo A: Implementing Tools and Analytics for Manufacturing Improvements
The presentation by a student intern team from the Tauber Institute for Global Operations at the University of Michigan to senior Switchco managers was impressive. Team members described the situation…
Publication Date: 12/19/2013 Product ID: 1-429-369
SwitchCo B: Implementing Tools and Analytics for Manufacturing Improvements
A Tauber student intern team worked on-site in an Eestron factory. Their project was sponsored and supported by Switchco, whose new Picard product was in the early stages of ramp-up…
Publication Date: 12/19/2013 Product ID: 1-429-370
A Note on the Toyota Production System
What is the Toyota Production System (TPS), and why do so many organizations study and put into practice the principles of the system?This note introduces business students to the TPS…
Publication Date: 09/24/2013 Product ID: 1-429-245
Just Baked Inventory Management
What’s better than a Just Baked cupcake? Nothing really, especially when inventory decisions about the cupcakes are also so good that customers are satisfied, stores are profitable, and the company…
Publication Date: 01/25/2013 Product ID: 1-429-318
Process Measures: Basic Concepts and Definitions
This note describes and defines concepts used by operation management professionals to categorize operations processes such as flow rate, Little’s Law, and inventory turns. Using this note, students can obtain…
Publication Date: 12/11/2012 Product ID: 1-429-247
Managing Inventories: Concepts, Questions, and Tools
This reference note introduces inventory concepts, tradeoffs involved in their management, and tools for effective inventory decision-making. Students of business operations will find these concepts, tradeoffs, and tools useful as…
Publication Date: 11/26/2012 Product ID: 1-429-246
Quality Management Concepts and Basic Tools
This reference note serves as a broad introduction to the area of quality management. Students studying business management will find this material useful as background for thinking about quality issues,…
Publication Date: 11/07/2012 Product ID: 1-429-296
Note on Waiting Lines—spreadsheet: VUT Equation for General Distribution--Queue Length Formula
Ever stepped into line at the grocery store and wondered how long you would be there? This spreadsheet accompanies the “Waiting Lines” Conceptual Note and allows students to practice the…
Publication Date: 08/30/2012 Product ID: 1-429-243
Note on Waiting Lines: Variability, Utilization, and Inventory
Have you ever stepped into line at the grocery store and wondered how long you would be waiting there? This note answers that question by describing the average wait time…
Publication Date: 07/02/2012 Product ID: 1-429-242
Note on Project Management
Whether you are constructing a new building, installing a new computer, or introducing a new product to the market, you are using project management strategies to get from A to…
Publication Date: 07/02/2012 Product ID: 1-429-244