This reference note serves as a broad introduction to the area of quality management. Students studying business management will find this material useful as background for thinking about quality issues, preparing and discussing business cases, and engaging in quality improvement activities. Teachers and practitioners may find this note useful to help students and others understand quality issues that they will encounter in classroom and field settings. Includes a brief overview of the history and thought leaders of quality management, as well as a list of quality terms and tools, measures and controls, and organizational structures for quality management and improvement.
Quality Management Concepts and Basic Tools
by: Eric Svaan
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