Tata Consultancy Services: Global Talent Leverage

by: C.K. Prahalad , M.S. Krishnan

Publication Date: September 21, 2010
Length: 26 pages
Product ID#: 1-428-835

Core Disciplines: Information - Technology & Management, International Business, Strategy & Management

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Description

Tata Consultancy Services (TCS) is a top Indian software services and consulting firm. This profile analyzes the company’s strategic implementation of technology to enable Human Resources. TCS’s technology-driven HR model, known as the Replenishment Model (RPM), allows the company to leverage knowledge around the world, constantly recruit thousands of new employees, coordinate teams of executives in different geographies to meet milestones for specific projects, manage organizational learning, create communities of innovation, and maintain transparency of talent and skills throughout its worldwide organization. TCS’s ability to recruit and dynamically reconfigure its talent to delivery services globally and fuel innovations of both products and processes is among the company’s key competitive advantages in winning business.

Teaching Objectives

After reading and discussing the material, students should:

  • describe appropriate business terms and principles approriate to this case,
  • apply critical concepts from earlier learning to define a solution to the case,
  • successfully articulate data and information in support of the solution proposed,
  • critically analyze and discuss other responses and solutions to the case,
  • draw lessons from the case analysis,
  • generalize the learnings of this case to other business challenges and decisions in organizations other than the one analyzed in this case study,
  • demonstrate leadership and scholarship in analysis.