On the cold and sunny morning of January 10, 2012 Ingrida Rone, Human Resource Director and Board member of Lattelecom, the leading provider of electronic communications services in Latvia, opened the Lattelecom Plus application on her laptop. Implementation of the system had gone well, and employees seemed satisfied. Still, questions lingered in Rone’s mind: Would all the employees, especially those who had been with the company for a long time, appreciate the new system? Did the project team foresee all possible risks and communicate all the information needed for employees to make informed choices? Would these changes result in increased value for employees and strengthen the the Lattelecom employer brand?
Lattelecom: Flexible Benefits System Implementation
by: Julie Felker, Marina Pavlova
Core Disciplines: Communications, Information - Technology & Management, Leadership/Organizational Behavior, Strategy & Management
Click on any button below to view the available document.
Make sure you are registered and/or logged in to our site to view product documents. Once registered & approved, faculty, staff, & course aggregators will have access to full inspection copies and teaching notes for any of our materials.
If you need to make copies, you MUST purchase the corresponding number of permissions, and you must own a single copy of the product.
Electronic Downloads are available immediately after purchase. "Quantity" reflects the number of copies you intend to use. Unauthorized distribution of these files is prohibited pursuant to term of use of this website.
This product has a teaching note available. Available only to Registered Educators. Please login to view it.
After reading and discussing the material, students should:
- Critique Lattelecom’s new flexible benefits system in the context of the broader Lattelecom organization.
- Identify core organizational behavior principles that are evident in the case and assess the new benefits system in the context of these principles.
- Evaluate the change process that was used to implement the new flexible benefits system.
- Develop a plan to evaluate the success of the new flexible benefits system after Year 1 of implementation.