Lattelecom: Flexible Benefits System Implementation

by: Julie Felker, Marina Pavlova

Publication Date: March 12, 2013
Length: 20 pages
Product ID#: 1-429-251

Core Disciplines: Communications, Information - Technology & Management, Leadership/Organizational Behavior, Strategy & Management

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Teaching Note

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On the cold and sunny morning of January 10, 2012 Ingrida Rone, Human Resource Director and Board member of Lattelecom, the leading provider of electronic communications services in Latvia, opened the Lattelecom Plus application on her laptop. Implementation of the system had gone well, and employees seemed satisfied. Still, questions lingered in Rone’s mind: Would all the employees, especially those who had been with the company for a long time, appreciate the new system? Did the project team foresee all possible risks and communicate all the information needed for employees to make informed choices? Would these changes result in increased value for employees and strengthen the the Lattelecom employer brand?

Teaching Objectives

After reading and discussing the material, students should:

  • Critique Lattelecom’s new flexible benefits system in the context of the broader Lattelecom organization.
  • Identify core organizational behavior principles that are evident in the case and assess the new benefits system in the context of these principles.
  • Evaluate the change process that was used to implement the new flexible benefits system.
  • Develop a plan to evaluate the success of the new flexible benefits system after Year 1 of implementation.