This case study is an in-depth analysis of ITC’s initiative to develop third-generation e-Choupals, or internet-enabled computer stations based in villages. The first e-Choupals provided information on weather, best practices, crop details, market prices, and important local news to farmers in 1999. The third generation e-Choupals are envisioned to mitigate a lack of information about the reasonable price that their crops could command – an issue that local markets exploited fully and put farmers at a significant disadvantage. ITC is one of India’s largest private sector conglomerates with diversified presence in industries including food, agriculture, hotels, cigarettes, personal care, paper and stationery, and a market capitalization of $19 billion, with sales exceeding $5 billion. ITC is ranked among the world’s most reputable companies by Forbes magazine and listed as one of India’s most valuable companies by local Indian business magazines.
ITC e-Choupal 3.0
by: C.K. Prahalad, M.S. Krishnan
Publication Date: May 23, 2011
Length: 24 pages
Product ID#: 1-428-915
Core Disciplines: Base of the Pyramid, Communications, Information - Technology & Management, International Business, Operations Management/Supply Chain, Strategy & Management
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Teaching Objectives
After reading and discussing the material, students should:
- describe appropriate business terms and principles approriate to this case,
- apply critical concepts from earlier learning to define a solution to the case,
- successfully articulate data and information in support of the solution proposed,
- critically analyze and discuss other responses and solutions to the case,
- draw lessons from the case analysis,
- generalize the learnings of this case to other business challenges and decisions in organizations other than the one analyzed in this case study,
- demonstrate leadership and scholarship in analysis.