Jenny Calabio, as director of the University Resource Generation Program (URGP) of West Visayas State University, oversees the University Cafeteria and its major income-generating activities. One of these activities – catering the official functions of the University such as meetings, conferences, assemblies, and the like – is getting complaints about quality and service. Calabio has to act quickly to find structural remedies to these problems before his customers hire external caterers to provide food and services for their events.
WVSU Cafeteria’s Catering Services: Happy Tummy or Not?
Click on any button below to view the available document.
Make sure you are registered and/or logged in to our site to view product documents. Once registered & approved, faculty, staff, & course aggregators will have access to full inspection copies and teaching notes for any of our materials.
If you need to make copies, you MUST purchase the corresponding number of permissions, and you must own a single copy of the product.
Electronic Downloads are available immediately after purchase. "Quantity" reflects the number of copies you intend to use. Unauthorized distribution of these files is prohibited pursuant to term of use of this website.
This product has a teaching note available. Available only to Registered Educators. Please login to view it.
After reading and discussing the material, students should:
- Examine service gaps in a catering function.
- Handle customer complaints effectively.
- Formulate service recoveries in response to customer complaints.