Russel Wisselink, a Senior Buyer for Trojan Technologies in London, Ontario, Canada, was working in crisis mode. Juntao Quartz Products, a Chinese company, the primary supplier of the custom quartz glass sleeves used to cover UV lamps, had just notified him that they were unable to supply a special crystal sleeve used for one of Trojan’s products. This case asks students to evaluate the potential of significant cost increases and potential shortfalls in parts supply.
by: WDI Publishing
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After reading and discussing the material, students should:
- Help students understand some of the complex global and local issues involved with switching to global sourcing;
- Foster discussion around different solution options;
- Demonstrate the speed at which a crisis can arise.