This case describes the challenges hotel managers face in making major decisions, such as opening a hotel to the public or penetrating a new market. Joselito Villa manages the University Hotel, which he plans to open to the general public. Just when he thought everything was set, he experienced problems with employee attrition, customer satisfaction, and system quality. Students examine the hotel’s occupancy statistics, human resources, and customer survey results as they propose recommendations for solving the problematic issues.
The Menace of Exposure: Nazarene University’s Rizalina Hotel’s Opening to the Public
Click on any button below to view the available document.
Make sure you are registered and/or logged in to our site to view product documents. Once registered & approved, faculty, staff, & course aggregators will have access to full inspection copies and teaching notes for any of our materials.
If you need to make copies, you MUST purchase the corresponding number of permissions, and you must own a single copy of the product.
Electronic Downloads are available immediately after purchase. "Quantity" reflects the number of copies you intend to use. Unauthorized distribution of these files is prohibited pursuant to term of use of this website.
This product has a teaching note available. Available only to Registered Educators. Please login to view it.
After reading and discussing the material, students should:
- Evaluate all areas that may affect the decision-making process.
- Assess whether the available options in making decisions have positive or negative effects on the organization as a whole.
- Create solutions and judge which solution would be most beneficial to the organization and its stakeholders.