Supply Chain Risk Management at Cisco: Response to H1N1

by: Ravi Anupindi

Publication Date: July 17, 2012
Length: 32 pages
Product ID#: 1-428-881

Core Disciplines: International Business, Operations Management/Supply Chain

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Teaching Note

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Cisco’s story will expose students to supply chain risk management (SCRM). Cisco’s simulation of a flu outbreak in Asia will leave students with a better understanding of how to utilize SCRM programs.

Teaching Objectives

After reading and discussing the material, students should:

  • Understand the nature/consequences of disruptions in a supply chain.
  • Appreciate the need for a supply chain risk management framework in a firm.
  • Understand the key elements of a supply chain risk management system, including metrics, mitigation strategies, etc.
  • Appreciate the nature of risk that a pandemic represents.
  • Learn how to act based on a simulation drill framework.
  • Test the robustness of the SCRM framework by considering other types of risks (e.g., Toyota-Aisin fire, hurricanes, tsunamis) and asking How would Cisco have responded?.