Maria Cristina Cruz-Caymo, managing partner of accounting firm Cruz-Caymo, Partners & Associates, has just opened a second branch of her firm. The branch signals the successful growth of her firm but also brings a new challenge: coordinating the workload and communication across the two locations. The case describes the firm’s business processes, culture and politics, as well as its current technology and skill levels of employees. Students follow Cruz-Caymo as she assesses the needs and capabilities of her firm to select an appropriate IT solution to help her employees be more productive, communicate internally/externally, and collect information for more effective decision making.
Stepping I.T. Up for Cruz-Caymo, Partners, and Associates
by: Ellenita R. Red
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After reading and discussing the material, students should:
- Analyze the structure, culture, politics, functions, and processes of an organization.
- Appraise the current information technology infrastructure of an organization and the way it supports human interactions.
- Choose an appropriate IT solution based on the analysis of the organization.