This case explores the capacity management challenges facing the Surgical Intensive Care Unit at St. Mary’s Hospital. Recent increases in the number of patients have led to a demand for beds that exceeds the supply, especially at certain times of the week. This has resulted in a number of problems, including increasing costs for the hospital.
Capacity Management at the Surgical Intensive Care Unit at St. Mary’s Hospital
by: Izak Duenyas
Publication Date: November 6, 2008
Length: 12 pages
Product ID#: 1-428-724
Core Disciplines: Operations Management/Supply Chain
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Teaching Objectives
After reading and discussing the material, students should:
- Describe appropriate business terms and principles
- Apply critical concepts to define a solution to the case,
- Successfully articulate data and information in support of the solution proposed,
- Critically analyze and discuss other responses and solutions to the case,
- Draw lessons from the case analysis,
- Generalize the case's teachings to other business challenges and decisions in organizations other than the one analyzed in this case study,
- Demonstrate leadership and scholarship in analysis.