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24/7 Customer: A Profile of Call Center Operations
This profile provides an in-depth analysis of 24/7 Customer, a business process outsourcing company that exemplifies many of the tenets that can be found in the book The New Age…
Publication Date: 01/19/2010 Product ID: 1-428-833
$3.95
A Brief Note on the Toyota Production System
What is the Toyota Production System (TPS), and why do so many organizations study and put into practice the principles of the system?This note introduces business students to the TPS…
Publication Date: 09/24/2013 Product ID: 1-429-245
$3.95
A Delicate Balance for Ruby Cup: Profitability and Sustainability at the Base of the Pyramid
Ruby Cup explores the challenges of creating marketing, pricing, sales, and distribution strategies based on the needs of those living in bottom of the pyramid (BoP) markets. Three entrepreneurs are…
Publication Date: 01/14/2015 Product ID: 1-429-400
$3.95
A Kidney for a Life Julio's Story
Julio de los Reyes is a garbage sorter at a dumpsite in the Philippines. Lately a man has been approaching the workers there to sell their kidneys claiming that it…
Publication Date: 08/23/2016 Product ID: 1-004-300
$0.00
A Profile of Toyota’s Production System
What is the Toyota Production System, lean manufacturing, and Kaizen? Discussion of this profile leads the student through the process of coming to an understanding of Toyota and its justifiably…
Publication Date: 01/28/2010 Product ID: 1-429-018
$3.95
A123 Systems Powering a Sustainable Future: Strategizing in the Advanced Battery Market
A123 Systems successfully went to market with new technologies that had the potential to revolutionize both the energy storage and electric battery industries. After opening the largest hybrid vehicle battery…
Publication Date: 02/14/2013 Product ID: 1-429-302
$3.95
Abadilla Contract Growing A Life With So Many Chicks
Marc’s father has entrusted him with the care of the family’s contract growing poultry business. Business was good for the first few years but for the past six growing seasons…
Publication Date: 08/23/2016 Product ID: 1-004-400
$0.00
Active Microtechnology Solutions, Inc. Solution Simplified to Override
Jenny Perez created Active Microtechnology Solutions to serve as a b2b solution to provide repair and restoration services for computer equipment that would otherwise be discarded. Having established a reliable…
Publication Date: 11/09/2016 Product ID: 1-006-500
$0.00
Acumen Fund: How to Make the Greatest Impact
This case explores management’s challenge of how to best use a $10 million contribution to make the greatest impact for the poor. Acumen Fund is global philanthropic venture capital fund…
Publication Date: 04/22/2008 Product ID: 1-428-592
$3.95
Acumen Fund: Talent Management at the Base of the Pyramid
Social ventures serving the base of the pyramid can have difficulty recruiting and retaining high quality talent. Acumen Fund, a philanthropic venture capital firm, is trying to find ways to…
Publication Date: 02/03/2009 Product ID: 1-428-768
$3.95
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