DESCRIPTION: This year, television service provider Oz TV’s financial figures are troubling, despite steady demand. Is operational performance hurting financial performance? Oz customers rent a set-top box when they buy their programming package. Set-top boxes drive Oz’s key performance indicator: utilization. Students examine Oz’s box-return process in order to discover the link between financial performance and operational flow measures.
In examining this case, students will be able to:
- Define the process measures of flow time, inventory, and throughput rate.
- Explain the link between financial measures and operational measures.
- Use Little’s law to conduct a process flow analysis.
Secondary Tags: Business and Society; Innovation
Sales Rank: #451