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Lean Process Improvements at Cleveland Clinic
Product Type: Case  Publication Date: 05/2009  Product ID#: 1-428-795  Length: 20pages

Core Disciplines: Operations Management/Supply Chain

TEACHING NOTE: Available to Registered Educators. Please login to view it.

DESCRIPTION: This case study teaches students about lean process improvement projects at the Cleveland Clinic, one of the world’s leading hospital systems. The majority of the case focuses on one lean improvement project and leads the student step-by-step through the Kaizen events, and the tools, approaches and outcomes of the project. The case study ends with two short mini-cases on additional process improvement projects at the Cleveland Clinic. The detailed and concise case is ideal for a discussion about lean process improvement in the services industry.

TEACHING POINTS: 

    After discussing this case study, students will be able to:
  • describe appropriate business terms and principles approriate to this case,
  • apply critical concepts from earlier learning to define a solution to the case,
  • successfully articulate data and information in support of the solution proposed,
  • critically analyze and discuss other responses and solutions to the case,
  • draw lessons from the case analysis,
  • generalize the learnings of this case to other business challenges and decisions in organizations other than the one analyzed in this case study,
  • demonstrate leadership and scholarship in analysis.

Secondary Tags: Healthcare; Innovation
Sales Rank: #451


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