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Eric Svaan

Eric Svaan, Lecturer IV in Technology & Operations

University of Michigan’s
Ross School of Business

Eric Svaan has taught a wide variety of Operations Management courses in MBA, MSCM, BBA and executive programs at the University of Michigan since 1991. He stays in touch with current operations practice by reading widely, advising many MAP and Tauber Institute student projects, touring factories and service operations, discussing cases with students, executives and colleagues, and complaining loudly any time he is forced to wait in line for anything. Eric hates cruelty, stupidity and waste. He loves America, his wife and 3 daughters, his son in law, poetry and music (especially rock-and-roll and classical), and the Stephen M. Ross School of Business at the University of Michigan.

Found: 10 Products
by Eric Svaan
Product Type: Case  Publication Date: 12/2013  Product ID#: 1-429-369  Length: 12pages
The presentation by a student intern team from the Tauber Institute for Global Operations at the University of Michigan to senior Switchco managers was impressive. Team members described the situation encountered at the beginning of their ten-week residence in East Asia, and it was clearly full of challenge and opportunity—a new product line introduction in the electronics industry invariably presents stresses guaranteed to reveal operations system weaknesses.
by Eric Svaan
Product Type: Case  Publication Date: 12/2013  Product ID#: 1-429-370  Length: 8pages
A Tauber student intern team worked on-site in an Eestron factory. Their project was sponsored and supported by Switchco, whose new Picard product was in the early stages of ramp-up in the Eestron factory. They found that bottlenecks in the testing area and low yields in the press fit area were the major capacity constraints that threatened the pace of ramp-up for the new product line being built there.
by Eric Svaan, Ravi Anupindi
Product Type: Conceptual Note  Publication Date: 09/2013  Product ID#: 1-429-245  Length: 8pages
This note introduces business students to the Toyota Production System (TPS) by briefly covering its historical origins, assumptions, principles, key ideas, and rules. The note provides a Japanese-English glossary of some common words used with the TPS, and is a go-to reference for students studying the TPS. Students interested in further reading are directed to the references listed at the end of the note.
by Eric Svaan
Product Type: Exercise  Publication Date: 01/2013  Product ID#: 1-429-318  Length: 10pages
What’s better than a Just Baked cupcake? Nothing really, especially when inventory decisions about the cupcakes are also so good that customers are satisfied, stores are profitable, and the company grows. This classroom exercise leads students through stepwise computations applying proven inventory management rules to make retail store stocking and material purchasing decisions effectively.
by Eric Svaan
Product Type: Reference  Publication Date: 12/2012  Product ID#: 1-429-247  Length: 4pages
This note describes and defines concepts used by operation management professionals to categorize operations processes such as flow rate, Little’s Law, and inventory turns. Using this note, students can obtain a basic understanding of operation process terms.
by Eric Svaan
Product Type: Conceptual Note  Publication Date: 11/2012  Product ID#: 1-429-246  Length: 12pages
This note introduces inventory concepts, tradeoffs involved in their management, and tools for effective inventory decision-making. Students will gain a useful background about inventory management issues, preparing and discussing operations cases, and making good inventory management decisions.
by Eric Svaan
Product Type: Reference  Publication Date: 11/2012  Product ID#: 1-429-296  Length: 8pages
This note serves as a broad introduction to the area of quality management. Includes a brief overview of the history and thought leaders of quality management, as well as a list of quality terms and tools, measures and controls, and organizational structures for quality management and improvement.
by Eric Svaan
Product Type: Teaching Tool  Publication Date: 08/2012  Product ID#: 1-429-243  Length: 1pages
Ever stepped into line at the grocery store and wondered how long you would be there? This spreadsheet accompanies the "Waiting Lines" Conceptual Note and allows students to practice the VUT equation with different input values.
by Jim Reece, Eric Svaan
Product Type: Conceptual Note  Publication Date: 07/2012  Product ID#: 1-429-244  Length: 14pages
Whether you are constructing a new building, installing a new computer, or introducing a new product to the market, you are using project management strategies to get from A to B. This note concentrates on the Critical Path Method (CPM) and Program Evaluation and Review Technique (PERT). By reading this note, students will find that these techniques have been designed to ensure hig...
by Eric Svaan
Product Type: Conceptual Note  Publication Date: 07/2012  Product ID#: 1-429-242  Length: 6pages
Have you ever stepped into line at the grocery store and wondered how long you would be waiting there? This note answers that question by describing the average wait time an item is expected to spend in queue given different input values for service time, inter-arrival time, and the number of service channels (e.g., the number of checkout lines at the grocery store). This note is a...
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